If You Change Your Mind

If you’re not happy with your product or you’ve simply changed your mind, you’ll need to let us know within 14 days of delivery to receive a refund.

However, if you have used the product, we may not be able to sell it to someone else. This means that the value of the product is reduced by your use, we will only make a partial refund, or charge you for the reduction in value. If you have not used the product and it is returned to us in the original condition, you will receive a full refund. Your refund will be made within 14 days of return.

The cost of the return if you have changed your mind or ordered the wrong product will be chargeable to you.

If Your Product Is Faulty

If you’re reading this section, we’re sorry. We work closely with our manufacturers to sell quality products, but sometimes things do go wrong.

Within 30 days of purchase, you may return an initially faulty product for an exchange or refund as long as the fault was not of your own doing. eg. ‘hit a stone’ ‘forgot to put oil in it’.

If on assembly you have found a missing part, nut, bolt, screw, cover or something simple, please let us know and we will post you out to you asap.

If you purchased from in store, then you can return any faulty product  for assessment and repair.

We will assess the items on arrival and repair machines as required. If deemed to be the customers fault by miss use or operator error then this will be chargeable to the customer.

Within the manufacturer’s warranty period, we will offer you a prompt repair service. These lead times vary depending on time of year and parts supply chain. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.