Our Contract With You

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfill your order for any reason if, for example, we have made an error on the price or similar or we simply can’t get hold of the item you need. In the event of these circumstances we will refund you any price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.

Availability

We try to display the availability of our products as accurately as possible on the website.. For the most accurate delivery date to your home, please call 01924 374908 before completing your order.

Website Information

We try to specify accurate dimensions for every product listed on fisco-online.co.uk However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we’ve made every effort to display all product colours accurately. However, we can’t guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

Customer Reviews

Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

You acknowledge and agree that:
The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.

We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).

Prices

All the prices we display include VAT and exclude delivery and other services such as installation, unless stated specifically on the website. From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and will be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at FISCO Farm & Garden Machinery’s discretion. For example.if certain products are not held in stock in our warehouse, and are held by our partners or ordered from manufacturers. These products may not be eligible for any promotions.

Payment

You can pay with the following credit/debit card – Maestro, Delta, MasterCard or Visa card and we do all we can to ensure your details are secure. If there are any problems with receiving payment, we’ll let you know. We also accept BACS payment where it has been organised and cash payments where the customer is physically on our premises. WE DO NOT ACCEPT CHEQUES. Cleared payment is required for all products prior to delivery or installation.

Things Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that are caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster or adverse weather; or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or impossibility of the use of public or private telecommunications networks.

Our Liability To You

Here at FISCO Farm & Garden Machinery, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.
If, during the installation process our team causes any accidental damage, we will repair this damage. However, we cannot repair any pre-existing faults or damage discovered during the installation process.
-We are not liable for any loss of profit, loss of business, business interruption or business opportunity.

We do not exclude liability for the following heads of loss:
-Loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract).
-Loss which arises when we are not at fault or in breach of these Terms and Conditions.

-If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.
-If you are a trade customer, you acknowledge and agree that these Terms and Conditions constitute the entire and only agreement between us.

-Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
-Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.
-We will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the use of goods that we supply.
-Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
-Fraud or fraudulent misrepresentation.
-Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).-Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).
-Defective products under the Consumer Protection Act 1987.

How We May Use Your Personal Information

We will use the personal information you provide to us to:
Supply and deliver the products you order. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
You agree that we may pass your personal information to manufacturers to process warranty registration and claims.

Telephone calls may be recorded for training and monitoring purposes.
If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.

Complaints

If you have a complaint about fisco-online.co.uk you can contact us as follows:
By writing us a letter:
FISCO Farm & Garden Machinery Ltd,
Garden Street,
Wakefield,
West Yorkshire,
WF1 1DX
By calling us on 01924 374908
By emailing us on sales@fisco-online.co.uk and we’ll get back to you within 48 hours.

If you are not satisfied with the outcome of your complaint, you are also entitled to pursue alternative dispute resolution by referring your complaint to The Retail ADR, a certified Alternative Dispute Resolution Provider whose purpose is to resolve disputes between consumers and traders without having to go to court.

The contact details for The Retail ADR are as follows:
Post address:
The Retail ADR,
33 floor Euston Towers,
286 Euston Road,
London,
NW1 3DP
Telephone number: 020 3540 8063
Email address: enquiries@retailadr.org.uk

You may also be eligible to lodge your complaint to EU Online Dispute Resolution platform – www.ec.europa.eu/consumers/odr.